Health & Safety:
1. Parents are asked to keep their tots at home if they have a serious infection or you know they may be contagious (see Terms and Conditions tab for more info on this)
2. We don’t always know when our children are contagious so if your child becomes unwell with a serious infection shortly after attending one of our classes please could you let me know so that other parents can be alerted.
3. In the event of sickness or diarrhoea, please do not bring children to class until they have been symptom free for 48 hours.
4. Children must be supervised by the adult that brings them at all times.
5. Due to food allergies please ensure that absolutely no food is brought into the Activity or Adventure Play area and all rubbish is taken home with you.
6. Please take dirty nappies home with you.
7. I understand many of our tiny customers will be potty training and therefore I am positively laden with anti-bacterial products– if your child has an accident please let me know immediately so I can provide you with cleaning wipes etc.
8.Please remove shoes before letting your toddler loose on the equipment. Socks must be worn by adults at all times for safety and hygiene.
Refunds/Cancellations of classes:
I will endeavour to run classes during bad weather. However, should classes need to be cancelled you will be notified ASAP. Toddler Sense has the right to cancel classes without refund in exceptional circumstances beyond our control but if possible, we may run a catch-up class at an alternative time. If this cannot be arranged, I will add the missed session to your block booking.
It is with regret that I cannot offer a refund if you are unable to attend a session. If possible, you will be offered a catch-up session, or you are welcome to offer your session to a friend if their child is of the right age for the group – please contact me in advance to arrange this as anyone not on the register will not be allowed entry to the class without prior arrangement.
For anyone who has booked a block of 5 or more I am able to offer one ‘holiday’ week per block providing you give me notice that you will not be attending.
Valuables:
Any valuables brought into the venue is done so at your own risk. I cannot accept any liability for any loss or damage to personal possessions.
Photography & Videos:
Parents or carers should feel comfortable taking pictures or videos of their children, however, I ask that everyone remains sensitive to the feelings of others and stop if asked to do so.
Insurance:
Please note that parents are responsible for the safety and security of their property and their children and themselves within our classes. We do understand on the odd occasion siblings both under 13 months or over 5 may attend classes with their sibling and they are very welcome! However, PLEASE BE AWARE that we are NOT insured to have children over the age of 5 years use our equipment so will be asked not to use it and will need to be supervised.
Data Protection:
The information on your registration form contains personal data. Toddler Sense will record, process and keep your personal information securely in accordance with the Data Protection Act 1998. Information will not be passed/sent out to a third party.
1. Spaces will be considered fully booked on receipt of full course fees. (Please state the delegates name or invoice number as the reference for the payment).
2. Payment must be received in full prior to the course start date. Delegates cannot attend the training course until full payment has been received.
3. WOW World Group reserves the right to cancel a training course without prior notice. But will endeavour to give at least 14 days’ notice in the unlikely event of a course being cancelled. All course fees will be refunded in full or a new course date will be organised. WOW World Group cannot accept responsibility for other costs incurred as a result of a cancellation. Please check cancellation policies with your accommodation/travel providers when you make the reservation.
| The following cancellation policy applies: • Cancellation within 30 days of the training course start date: 90% refund of training fees, 20% refund of initial fees. • Cancellation within 14 days of training course start date: 0% refund of any fees. • If a Trainee transfers to another later course any venue/admin costs that cannot be cancelled are for the account of the Trainee/Employer/Franchisor. All cancellations must be received in writing (An email to Head Office is acceptable). |
4. Relevant communications (pre-training, venue information etc.) will be sent directly to the delegates. Franchisors/Employers will be copied into these communications.
5. Please ensure any pre-training requirements are carried out in advance of the training course and post-training commitments after the course.
6. Trainee feedback will be given directly to the Franchisor/Employer over the phone, after the training course.
7. If a Trainee fails to meet the course assessment criteria, unfortunately the training team may have to fail them (no refunds are issued). All Trainer decisions are final. A second round of training at the WOW Centre at 50% discount can be attempted, subject to future course availability and delegate suitability.
8. Franchisors need to be trained in all the programmes that their team are operating. Franchisor observation rates are 50% of full course rate (for support only purposes).
9. Maternity Cover Only - Reserving spaces. Regrettably spaces can only be reserved in the case of Class Leader candidates for Maternity Cover. If you wish to reserve a space on a course for Maternity Cover but do not yet have a candidate, please send an email to trainingforms@wowworldgroup.com requesting that a maternity space be kept for them. You must provide your name, email address and the date of the course. NOTE: We will reserve the training space for up to 3 weeks prior to the training course date. At which point we will release the space, unless we have received your full booking online. We will send an invoice for 50% of the training fee to reserve the space. At least 3 weeks prior to the training event the employer must use the booking link via the confirmation email to complete the full booking form, with trainees details, making sure to enter the date of the course they wish to attend. On receipt of this form we will send you an invoice for the remaining 50% of the training fee.
WOW World Group - Kit Orders
1. Kit can be paid in advance of the training course, however communications with the Supplies department must take place to determine the Trainee’s start date and to help understand delivery expectations.
2. Please contact the relevant programme co-ordinator regarding kit purchases and lead times for guidance. Please be aware that kit lead times could be around 6 to 8 weeks:
o Hello Baby, Baby Sensory and Toddler Sense Courses contact - supplies@babysensory.co.uk
o Mini Professors Courses - Kirsty.ritchie@miniprofessors.co.uk
o Reading Fairy Courses - chloe.toomer@wowworldgroup.com
o KeepaBeat Courses - alan.sharland@wowworldgroup.com
Head Office number: 01722 323454.
3. WOW World Group will dispatch your kit to the address provided on the online booking form, please notify WOW World Group within 1 week prior to the course if you wish to change the delivery address.
4. WOW World Group will advise you of items that may be missing from the equipment list (enclosed in the boxes) this may include (but not limited to) temporarily out of stock items or made to order items exclusive to WOW World Group. These items will be dispatched to the delivery address provided as soon as possible.
5. Kit may only be shared under the terms of the Kit sharing policy. Otherwise the assumption is one kit per territory.
6. Should a Trainee fail the training course who has purchased kit, they will be provided with a full refund, but there will be a 5% admin fee applied.
