TERMS & CONDITIONS

Registration forms: Please ensure you fill out the online registration details correctly, including the class you would like to attend. If you find you would like to change classes once confirmation has been sent, I will try my best to swap the classes for you. However, please note this could be difficult, especially if the term has begun and classes are full, therefore it is not always guaranteed.

Twins Discount: Here at Baby Sensory I offer a twin discount for 1 parent per 2 children. Discount: 1^st baby is charged at full price and the 2^nd baby is charged at ½ price for the full hour sessions. 

Other Siblings: I am aware a lot of parents do have other children, however, please note that our classes are designed for babies from the age of birth to 13 months only. All older children aged from 18 months to 5 years are unfortunately unable to attend our classes due to health and safety reasons. I am sorry for any inconvenience caused.

Baby Sensory terms and conditions/policies

Baby Sensory’s Terms and Conditions aim to present a fair sustainable structure to all. We aim to provide the highest quality classes for all our customers, as is our need to secure the regular employment to secure the best Class Leaders and venues available. 

We are committed to the safety of all persons who attend our lessons and to deliver the highest standard of service. 

Participating in a Baby Sensory class is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by Baby Sensory Ltd., your local Franchise or its employees.

Payment Methods: 

At time of booking or is booked direct Payment is due via link please check junk folder

Confirmation of place

If payment is made through any other way than card payment using the online booking system, your place will only be confirmed on full payment. An acknowledgment will be sent with payment details however booking confirmation will only be sent when payment is received. If you pay using the online booking system, you will receive an automated reply confirming your place.

Refunds

A course or event may be cancelled provided you inform the Franchisee in writing within 7 days of the course commencing. Please note there may be an administration charge of up to one-class for any changes made. 

You may offer your place to a friend as a gift provided you inform your Class Leader 

Thank you for your understanding and co-operation.

Holidays and sickness policy:

Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.

You may offer your place to a friend who also has a baby to a session you know you are unable to attend. You would need to inform your Class Leader in this instance.  

Twins discount:

Baby Sensory offers local discounts for twins if brought by one adult sitting within the teaching circle. 

A parent with twins will need to have either another adult or an arrangement with another parent, should they need to take one of the twins to the bathroom. The Class Leader can never be responsible for your child.

Supervision and withdrawal of service

All children must be supervised at all times and not left unattended. The Class Leader cannot be responsible for a child at any time.

Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.

Renewals:

No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. The Class Leader will inform you of the mechanism to rebook your space and payment terms. Note however that places remain on a first come first served basis.

Cancellation of Classes policy:

Baby Sensory will endeavour to run classes during bad weather e.g. snowy conditions. However should we need to cancel due to safety concerns, parents will be notified/contacted (please check your local Baby Sensory Facebook page and make sure your phone number is are kept up to date on our register).

An additional class will be offered if we have to cancel a class or refund against a future term’s fees. Regrettably we cannot automatically offer cash refunds.

Illness

Parents are asked to keep their babies at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted. 

Please keep your baby at home if he/she: 

•      Has a fever or has had one in the previous 24 hours 

•      Has had an upset stomach or diarrhoea in the previous 48 hours 

•      Has heavy nasal discharge 

•      Has discharging eyes

Has symptoms of a possible communicable diseases such as:

•      Measles 

•      Chicken pox 

•      German measles 

•      Whooping cough 

•      Impetigo 

•      Scarlett fever 

•      Hand, foot and mouth disease 

•      Norovirus 

We cannot offer a refund for a lesson missed due to illness you may offer your place to a friend who also has a baby to the session. You would need to inform your Class Leader in this instance.  

Commitment to Equal Opportunities:

Baby Sensoryhas a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability. 

Data Protection

The information on this form contains personal data.

Baby Sensory and Toddler Sense will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party unless you have opted in during the booking process. 

Videos, photographs and confidentiality

We love you taking pictures or videos of your children during the course provided it doesn’t interfere with the class. In addition please always be sensitive of taking pictures of others without their permission.  If you are asked to stop, please do respect the rights of others.

In addition if the Class Leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop.

Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our permission.

Protection of property

Please note that your property left in prams or bags is your responsibility and Baby Sensory cannot take any responsibility for the safeguarding of these items.

Health & Safety and Hygiene Policies:

Baby Sensory follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.

Baby Sensory is a Gold Accredited member of the Children’s Activities Association and meets their standards in all operational aspects.

Changes to Terms and Conditions

Baby Sensory from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Baby Sensory to treat this agreement with you as being updated with the changes.

Illness: Parents are asked to keep their babies at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.

Please keep your baby at home if he/she:

•      Has a fever or has had one in the previous 24 hours
•      Has had an upset stomach or diarrhoea in the previous 24 hours
•      Has heavy nasal discharge
•      Has discharging eyes

Has symptoms of a possible communicable diseases such as:

•      Measles
•      Chicken pox
•      German measles
•      Whooping cough
•      Impetigo
•      Scarlett fever
•      Hand, foot and mouth disease
•      Norovirus

Holidays: Here at Baby Sensory I try and coincide the holidays with the local school holidays/half terms.

Refunds/ Cancellations of classes: Baby Sensory will endeavour to run classes during bad weather e.g. treacherous snow conditions. However, should classes need to be cancelled you will be notified/ contacted.  Baby Sensory has the right to cancel classes without refund in exceptional circumstances beyond my control (fire, flood, vehicle breakdown, serious illness, treacherous snow etc) but if possible I will run a catch up class at an alternative time, however, this is not guaranteed.

All places are non-refundable/ non-transferrable: Baby Sensory is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. We regret that we are unable to offer an alternative for missed lessons. You are however, welcome to offer your place to a friend as a gift. If you are wanting to offer your place to another, please notify me as soon as possible so I can amend my registers. Please note there may be a £7.50 admin charge for any changes made. Thank you for your co-operation.

Confidentiality: Baby Sensory prides itself on creating original and unique ideas to ensure and deliver a top quality service. Certain content and information provided throughout our classes are copy written and under ownership of Baby Sensory. Baby Sensory grants you a limited, personal, licence to use ideas for home use only. Baby Sensory kindly asks customers not to copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Baby Sensory materials in any manner such as use of ideas in a public place, promotional event without permission from the copyright holders.

Data Protection: The information on registration form contains personal data. Baby Sensory will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed/sent out to a third party.

Equal Opportunities: Baby Sensory works in accordance with all relevant legislation, to provide equality of opportunity for all children and families and take positive action to eliminate discrimination in all areas of their work, including:

•      Disability Discrimination Act 1995, 2005
•      Race Relations Act 1976 + Amendment 2000
•      Sex Discrimination Act 1986
•      Children Act 1989, 2004
•      Special Educational Needs and Disabilities Act 2001
•      The Equality Act 2006, 2010

Health and safety: The health and safety of babies and parents in our classes is of paramount importance. We adhere to strict health and safety guidelines  and make sure that every aspect of care is delivered to the highest possible standard. We also make sure:

•      An extensive annual risk assessment is carried out to identify aspects of the environment that need to be checked on a regular basis. These form the basis of the daily risk assessment, which is completed by the class teacher before the start of each session, ensuring that hazards to parents and babies are kept to a minimum.

•      Toys and equipment are cleaned and checked each time they are used and damaged toys and equipment are immediately removed for repair or disposal, as appropriate.

•      The premises are hygienic – following the requirements of the Health and Hygiene Policy.

•      A register of children, staff and other adults is taken at the start of each session. Visitors who are not known to the setting should expect to be asked for identification.

Confirmation: Please note that once registration is completed along with the fee indicated you have opted to secure your place (fees are non-returnable and non-transferable). You will receive confirmation via e-mail once your baby’s booking is confirmed. Once you have completed registration it indicates you have read and agreed to the terms and conditions above

1.    Spaces will be considered fully booked on receipt of full course fees. (Please state the delegates name or invoice number as the reference for the payment).

2.    Payment must be received in full prior to the course start date. Delegates cannot attend the training course until full payment has been received.

3.    WOW World Group reserves the right to cancel a training course without prior notice. But will endeavour to give at least 14 days’ notice in the unlikely event of a course being cancelled. All course fees will be refunded in full or a new course date will be organised. WOW World Group cannot accept responsibility for other costs incurred as a result of a cancellation. Please check cancellation policies with your accommodation/travel providers when you make the reservation.

4.    Relevant communications (pre-training, venue information etc.) will be sent directly to the delegates. Franchisors/Employers will be copied into these communications.

5.    Please ensure any pre-training requirements are carried out in advance of the training course and post-training commitments after the course.

6.    Trainee feedback will be given directly to the Franchisor/Employer over the phone, after the training course.

7.    If a Trainee fails to meet the course assessment criteria, unfortunately the training team may have to fail them (no refunds are issued). All Trainer decisions are final. A second round of training at the WOW Centre at 50% discount can be attempted, subject to future course availability and delegate suitability.

8.    Franchisors need to be trained in all the programmes that their team are operating. Franchisor observation rates are 50% of full course rate (for support only purposes).

9.    Maternity Cover Only - Reserving spaces.  Regrettably spaces can only be reserved in the case of Class Leader candidates for Maternity Cover. If you wish to reserve a space on a course for Maternity Cover but do not yet have a candidate, please send an email to trainingforms@wowworldgroup.com requesting that a maternity space be kept for them. You must provide your name, email address and the date of the course. NOTE: We will reserve the training space for up to 3 weeks prior to the training course date. At which point we will release the space, unless we have received your full booking online. We will send an invoice for 50% of the training fee to reserve the space. At least 3 weeks prior to the training event the employer must use the booking link via the confirmation email to complete the full booking form, with trainees details, making sure to enter the date of the course they wish to attend. On receipt of this form we will send you an invoice for the remaining 50% of the training fee.

WOW World Group - Kit Orders

1.    Kit can be paid in advance of the training course, however communications with the Supplies department must take place to determine the Trainee’s start date and to help understand delivery expectations.

2.    Please contact the relevant programme co-ordinator regarding kit purchases and lead times for guidance. Please be aware that kit lead times could be around 6 to 8 weeks:

o   Hello Baby, Baby Sensory and Toddler Sense Courses contact - supplies@babysensory.co.uk

o   Mini Professors Courses - Kirsty.ritchie@miniprofessors.co.uk

o   Reading Fairy Courses - chloe.toomer@wowworldgroup.com

o   KeepaBeat Courses - alan.sharland@wowworldgroup.com

Head Office number: 01722 323454.

3.         WOW World Group will dispatch your kit to the address provided on the online booking form, please notify WOW World Group within 1 week prior to the course if you wish to change the delivery address.

4.         WOW World Group will advise you of items that may be missing from the equipment list (enclosed in the boxes) this may include (but not limited to) temporarily out of stock items or made to order items exclusive to WOW World Group. These items will be dispatched to the delivery address provided as soon as possible.

5.         Kit may only be shared under the terms of the Kit sharing policy. Otherwise the assumption is one kit per territory.

6.         Should a Trainee fail the training course who has purchased kit, they will be provided with a full refund, but there will be a 5% admin fee applied.