Terms and Conditions – August 2025
These Terms and Conditions apply to all Baby Sensory classes operated by Baby Sensory Bradford North, commencing August 2025, held at venues in Menston, Burley in Wharfedale, Gilstead, Cullingworth and Embsay.
1. Booking and Payment
1.1. All classes must be booked in advance via the official booking system.
1.2. Full payment is required at the time of booking to secure your place.
1.3. Spaces are allocated on a first-come, first-served basis.
1.4. Bookings are non-transferable between franchises.
1.5. Payment is non-refundable unless under exceptional circumstances (see Section 5).
2. Class Structure and Attendance
2.1. Each session lasts approximately 60 minutes, including sensory activities and exploratory play.
2.2. Please arrive 5 minutes early to settle in. Late arrivals may disrupt the session and cannot be extended.
2.3. Only one adult per baby may attend unless by prior agreement.
2.4. Siblings including older or younger children who are not enrolled in the session, are not permitted to attend.
2.4.1 This policy is in place as our insurance coverage applies solely to registered attendees.
2.4.2 The exclusion of siblings ensures a safe, controlled environment that supports the developmental needs of participating babies
2.4.3 By enrolling in the class, parents and guardians acknowledge and agree to comply with this attendance policy.
3. Venues and Safety
3.1. Classes will run at the following venues:
- Menston - Kirklands Community Centre
- Baildon - Queens Hall
- Gilstead - St Wilfrids
- Cullingworth - Cullingworth Village Hall
- Embsay - Embsay Village Hall
3.2. All venues are inspected for health and safety compliance; however, parents/guardians remain responsible for their child at all times.
3.3. Please do not attend if your child or you are unwell. You may request a class credit if 24 hours’ notice is provided (see Section 5).
4. Photography and Social Media
4.1. We may take photos/videos during classes for promotional purposes.
4.2. Consent will be requested at the time of booking. You may withdraw consent at any time in writing.
4.3. Personal photography is allowed only of your own child and must not disrupt the session.
5. Refunds, Credits, and Cancellations
5.1. Refunds will only be issued in the event of a session being cancelled by Baby Sensory Bradford North
5.2. In the event of a missed session due to illness or emergency, you may attend another class the same week at a different venue if there is a place available or you can send someone in your place.
5.3. If classes cannot proceed due to unforeseen events (e.g. venue closures, local restrictions), alternative arrangements (e.g. virtual sessions or rescheduling) refunds will be offered.
6. Conduct and Behaviour
6.1. We maintain a warm, inclusive, and respectful environment. Disruptive or inappropriate behaviour will not be tolerated.
6.2. The class leader has the right to remove a participant for behaviour deemed unsafe or disrespectful to others.
7. Liability
7.1. Participation is at your own risk.
7.2. Baby Sensory Bradford North and its staff are not liable for any injury, loss, or damage incurred during the session, except where due to proven negligence.
8. Data Protection
8.1. All personal data is collected and stored securely in line with GDPR regulations.
8.2. Your data will not be shared with third parties without consent.
Contact Details
If you have any queries, please contact : bradfordnorth@babysensory.co.uk or call Lisa on 07515 932076
By booking a class, you confirm you have read and agree to these Terms and Conditions.
1. Spaces will be considered fully booked on receipt of full course fees. (Please state the delegates name or invoice number as the reference for the payment).
2. Payment must be received in full prior to the course start date. Delegates cannot attend the training course until full payment has been received.
3. WOW World Group reserves the right to cancel a training course without prior notice. But will endeavour to give at least 14 days’ notice in the unlikely event of a course being cancelled. All course fees will be refunded in full or a new course date will be organised. WOW World Group cannot accept responsibility for other costs incurred as a result of a cancellation. Please check cancellation policies with your accommodation/travel providers when you make the reservation.
| The following cancellation policy applies: • Cancellation within 30 days of the training course start date: 90% refund of training fees, 20% refund of initial fees. • Cancellation within 14 days of training course start date: 0% refund of any fees. • If a Trainee transfers to another later course any venue/admin costs that cannot be cancelled are for the account of the Trainee/Employer/Franchisor. All cancellations must be received in writing (An email to Head Office is acceptable). |
4. Relevant communications (pre-training, venue information etc.) will be sent directly to the delegates. Franchisors/Employers will be copied into these communications.
5. Please ensure any pre-training requirements are carried out in advance of the training course and post-training commitments after the course.
6. Trainee feedback will be given directly to the Franchisor/Employer over the phone, after the training course.
7. If a Trainee fails to meet the course assessment criteria, unfortunately the training team may have to fail them (no refunds are issued). All Trainer decisions are final. A second round of training at the WOW Centre at 50% discount can be attempted, subject to future course availability and delegate suitability.
8. Franchisors need to be trained in all the programmes that their team are operating. Franchisor observation rates are 50% of full course rate (for support only purposes).
9. Maternity Cover Only - Reserving spaces. Regrettably spaces can only be reserved in the case of Class Leader candidates for Maternity Cover. If you wish to reserve a space on a course for Maternity Cover but do not yet have a candidate, please send an email to trainingforms@wowworldgroup.com requesting that a maternity space be kept for them. You must provide your name, email address and the date of the course. NOTE: We will reserve the training space for up to 3 weeks prior to the training course date. At which point we will release the space, unless we have received your full booking online. We will send an invoice for 50% of the training fee to reserve the space. At least 3 weeks prior to the training event the employer must use the booking link via the confirmation email to complete the full booking form, with trainees details, making sure to enter the date of the course they wish to attend. On receipt of this form we will send you an invoice for the remaining 50% of the training fee.
WOW World Group - Kit Orders
1. Kit can be paid in advance of the training course, however communications with the Supplies department must take place to determine the Trainee’s start date and to help understand delivery expectations.
2. Please contact the relevant programme co-ordinator regarding kit purchases and lead times for guidance. Please be aware that kit lead times could be around 6 to 8 weeks:
o Hello Baby, Baby Sensory and Toddler Sense Courses contact - supplies@babysensory.co.uk
o Mini Professors Courses - Kirsty.ritchie@miniprofessors.co.uk
o Reading Fairy Courses - chloe.toomer@wowworldgroup.com
o KeepaBeat Courses - alan.sharland@wowworldgroup.com
Head Office number: 01722 323454.
3. WOW World Group will dispatch your kit to the address provided on the online booking form, please notify WOW World Group within 1 week prior to the course if you wish to change the delivery address.
4. WOW World Group will advise you of items that may be missing from the equipment list (enclosed in the boxes) this may include (but not limited to) temporarily out of stock items or made to order items exclusive to WOW World Group. These items will be dispatched to the delivery address provided as soon as possible.
5. Kit may only be shared under the terms of the Kit sharing policy. Otherwise the assumption is one kit per territory.
6. Should a Trainee fail the training course who has purchased kit, they will be provided with a full refund, but there will be a 5% admin fee applied.