Baby Sensory's Terms and Conditions aim to present a fair sustainable structure to all. We aim to provide the highest quality classes for all our customers, as is our need to secure the regular employment to secure the best Class Leaders and venues available.

We are committed to the safety of all persons who attend our lessons and to deliver the highest standard of service.

Participating in a Baby Sensory class is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by Baby Sensory Ltd., your local Franchise or its employees.

Payment Methods

Payment is through our online booking system.

Confirmation of place

If payment is made through any other way than card payment using the online booking system, your place will only be confirmed on full payment. An acknowledgment will be sent with payment details however booking confirmation will only be sent when payment is received. If you pay using the online booking system, you will receive an automated reply confirming your place.

Refunds

A course or event may be cancelled provided you inform the Franchisee in writing within 7 days of the course commencing. Please note there may be an administration charge of up to one class for any changes made. You may offer your place to a friend as a gift provided you inform your Class Leader.

Holidays and sickness policy

Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service. You may offer your place to a friend who also has a baby to a session you know you are unable to attend. You would need to inform your Class Leader in this instance.

Twins discount

Baby Sensory offers local discounts for twins if brought by one adult sitting within the teaching circle. A parent with twins will need to have either another adult or an arrangement with another parent, should they need to take one of the twins to the bathroom. The Class Leader can never be responsible for your child.

Supervision and withdrawal of service

All children must be supervised at all times and not left unattended. The Class Leader cannot be responsible for a child at any time. Regrettably as our classes are designed for babies from the age of birth to 13 months only, older siblings cannot attend unless specifically invited.

Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.

Renewals

No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. The Class Leader will inform you of the mechanism to rebook your space and payment terms. Note however that places remain on a first come first served basis.

Cancellation of Classes policy

Baby Sensory will endeavor to run classes during bad weather e.g. snowy conditions. However should we need to cancel due to safety concerns, parents will be notified/contacted (please check your local Baby Sensory Facebook page and make sure your phone number is kept up to date on our register).

An additional class will be offered if we have to cancel a class or refund against a future term's fees. Regrettably we cannot automatically offer cash refunds.

Parents are asked to keep their babies at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.
Please keep your baby at home if he/she:

• Has a fever or has had one in the previous 48 hours
• Has had an upset stomach or diarrhoea in the previous 48 hours
• Has heavy nasal discharge
• Has discharging eyes

Has symptoms of a possible communicable diseases such as:

• Measles
• Chicken pox
• German measles
• Whooping cough
• Impetigo
• Scarlett fever
• Hand, foot and mouth disease

1.    Spaces will be considered fully booked on receipt of full course fees. (Please state the delegates name or invoice number as the reference for the payment).

2.    Payment must be received in full prior to the course start date. Delegates cannot attend the training course until full payment has been received.

3.    WOW World Group reserves the right to cancel a training course without prior notice. But will endeavour to give at least 14 days’ notice in the unlikely event of a course being cancelled. All course fees will be refunded in full or a new course date will be organised. WOW World Group cannot accept responsibility for other costs incurred as a result of a cancellation. Please check cancellation policies with your accommodation/travel providers when you make the reservation.

4.    Relevant communications (pre-training, venue information etc.) will be sent directly to the delegates. Franchisors/Employers will be copied into these communications.

5.    Please ensure any pre-training requirements are carried out in advance of the training course and post-training commitments after the course.

6.    Trainee feedback will be given directly to the Franchisor/Employer over the phone, after the training course.

7.    If a Trainee fails to meet the course assessment criteria, unfortunately the training team may have to fail them (no refunds are issued). All Trainer decisions are final. A second round of training at the WOW Centre at 50% discount can be attempted, subject to future course availability and delegate suitability.

8.    Franchisors need to be trained in all the programmes that their team are operating. Franchisor observation rates are 50% of full course rate (for support only purposes).

9.    Maternity Cover Only - Reserving spaces.  Regrettably spaces can only be reserved in the case of Class Leader candidates for Maternity Cover. If you wish to reserve a space on a course for Maternity Cover but do not yet have a candidate, please send an email to trainingforms@wowworldgroup.com requesting that a maternity space be kept for them. You must provide your name, email address and the date of the course. NOTE: We will reserve the training space for up to 3 weeks prior to the training course date. At which point we will release the space, unless we have received your full booking online. We will send an invoice for 50% of the training fee to reserve the space. At least 3 weeks prior to the training event the employer must use the booking link via the confirmation email to complete the full booking form, with trainees details, making sure to enter the date of the course they wish to attend. On receipt of this form we will send you an invoice for the remaining 50% of the training fee.

WOW World Group - Kit Orders

1.    Kit can be paid in advance of the training course, however communications with the Supplies department must take place to determine the Trainee’s start date and to help understand delivery expectations.

2.    Please contact the relevant programme co-ordinator regarding kit purchases and lead times for guidance. Please be aware that kit lead times could be around 6 to 8 weeks:

o   Hello Baby, Baby Sensory and Toddler Sense Courses contact - supplies@babysensory.co.uk

o   Mini Professors Courses - Kirsty.ritchie@miniprofessors.co.uk

o   Reading Fairy Courses - chloe.toomer@wowworldgroup.com

o   KeepaBeat Courses - alan.sharland@wowworldgroup.com

Head Office number: 01722 323454.

3.         WOW World Group will dispatch your kit to the address provided on the online booking form, please notify WOW World Group within 1 week prior to the course if you wish to change the delivery address.

4.         WOW World Group will advise you of items that may be missing from the equipment list (enclosed in the boxes) this may include (but not limited to) temporarily out of stock items or made to order items exclusive to WOW World Group. These items will be dispatched to the delivery address provided as soon as possible.

5.         Kit may only be shared under the terms of the Kit sharing policy. Otherwise the assumption is one kit per territory.

6.         Should a Trainee fail the training course who has purchased kit, they will be provided with a full refund, but there will be a 5% admin fee applied.