Additional ‘Secure physical’ classes Terms & Conditions
Terms and conditions may change as our circumstances evolve through the Covid-19 recovery period. Baby Sensory TM are still writing their new terms and have existing terms to which Baby Sensory Ilford, Stratford and Forest Gate and our customers are obliged to adhere to.
What if we go in to Lockdown during my ‘Secure’ booking?
Baby Sensory will run classes at our venues following government guidelines. Should the government advice change or Baby Sensory Ilford, Straford and Forest Gate decide we need to protect our staff and customers, the term you have booked at Baby Sensory Ilford, Straford and Forest Gate may be delayed or put on hold. By booking with us at this time, you agree that any class credits can be allocated to classes run via our online platform Zoom or via access to a pre-recorded session. No refunds will be offered on any remaining sessions within the term. Just a replacement service.
Should lock down restrictions need to be re-imposed for any reason, we will continue our term online to enjoy @ home.
Mobile babies in ‘Secure’ classes
If your baby is mobile, we need to ask you to carefully consider our new set up and whether this will be a space you and your baby can enjoy. For now, we will ask you to keep baby with you at all times, for your safety and the peace of mind of others. If your baby wishes to crawl or walk during the class, our class leader will have to stop the activity and politely ask that you collect your baby. Baby Sensory would normally embrace this element of your baby's development, and hope to be able to offer a safe space for in our older classes for your babies to explore again very soon.
One Parent Policy in ‘Secure’ classes
At present we can only facilitate 1 parent attending class with 1 baby. If twin parents are attending 2 parents can attend, 1 with each baby. Babies count as 1 individual in addition to a parent and so it is important that we keep numbers in class at a safe level.
Illness policy in ‘Secure’ classes
You will be asked if you and your baby are in good health each time you arrive for a Baby Sensory class as part of our ongoing risk assesments.
Should you or your baby fall ill with Corona Virus or any other contagious disease, we ask that you notify us immediately. Our H & S and Illness policy means we will contact the entire class to make them aware they may have been exposed to illness. We are committed to supporting the track and trace scheme and will ask your permission to share your contact details with an NHS Contract Tracer.
Online classes during lockdown restrictions
If you are booked on to our online classes, you will have a week to view your recorded class. For the protection of our class content, these links are deleted after 1 week. We aren't able to offer make up classes for missed sessions for this reason.
Photographs on Social Media
During our classes we may take pictures for use on social media. We will always ask the group for your permission at the time of the photo being taken. Please do not hesitate to let us know if you would prefer that you or your baby are not photographed, and we will ensure these picture/s are not shared.
1. Spaces will be considered fully booked on receipt of full course fees. (Please state the delegates name or invoice number as the reference for the payment).
2. Payment must be received in full prior to the course start date. Delegates cannot attend the training course until full payment has been received.
3. WOW World Group reserves the right to cancel a training course without prior notice. But will endeavour to give at least 14 days’ notice in the unlikely event of a course being cancelled. All course fees will be refunded in full or a new course date will be organised. WOW World Group cannot accept responsibility for other costs incurred as a result of a cancellation. Please check cancellation policies with your accommodation/travel providers when you make the reservation.
| The following cancellation policy applies: • Cancellation within 30 days of the training course start date: 90% refund of training fees, 20% refund of initial fees. • Cancellation within 14 days of training course start date: 0% refund of any fees. • If a Trainee transfers to another later course any venue/admin costs that cannot be cancelled are for the account of the Trainee/Employer/Franchisor. All cancellations must be received in writing (An email to Head Office is acceptable). |
4. Relevant communications (pre-training, venue information etc.) will be sent directly to the delegates. Franchisors/Employers will be copied into these communications.
5. Please ensure any pre-training requirements are carried out in advance of the training course and post-training commitments after the course.
6. Trainee feedback will be given directly to the Franchisor/Employer over the phone, after the training course.
7. If a Trainee fails to meet the course assessment criteria, unfortunately the training team may have to fail them (no refunds are issued). All Trainer decisions are final. A second round of training at the WOW Centre at 50% discount can be attempted, subject to future course availability and delegate suitability.
8. Franchisors need to be trained in all the programmes that their team are operating. Franchisor observation rates are 50% of full course rate (for support only purposes).
9. Maternity Cover Only - Reserving spaces. Regrettably spaces can only be reserved in the case of Class Leader candidates for Maternity Cover. If you wish to reserve a space on a course for Maternity Cover but do not yet have a candidate, please send an email to trainingforms@wowworldgroup.com requesting that a maternity space be kept for them. You must provide your name, email address and the date of the course. NOTE: We will reserve the training space for up to 3 weeks prior to the training course date. At which point we will release the space, unless we have received your full booking online. We will send an invoice for 50% of the training fee to reserve the space. At least 3 weeks prior to the training event the employer must use the booking link via the confirmation email to complete the full booking form, with trainees details, making sure to enter the date of the course they wish to attend. On receipt of this form we will send you an invoice for the remaining 50% of the training fee.
WOW World Group - Kit Orders
1. Kit can be paid in advance of the training course, however communications with the Supplies department must take place to determine the Trainee’s start date and to help understand delivery expectations.
2. Please contact the relevant programme co-ordinator regarding kit purchases and lead times for guidance. Please be aware that kit lead times could be around 6 to 8 weeks:
o Hello Baby, Baby Sensory and Toddler Sense Courses contact - supplies@babysensory.co.uk
o Mini Professors Courses - Kirsty.ritchie@miniprofessors.co.uk
o Reading Fairy Courses - chloe.toomer@wowworldgroup.com
o KeepaBeat Courses - alan.sharland@wowworldgroup.com
Head Office number: 01722 323454.
3. WOW World Group will dispatch your kit to the address provided on the online booking form, please notify WOW World Group within 1 week prior to the course if you wish to change the delivery address.
4. WOW World Group will advise you of items that may be missing from the equipment list (enclosed in the boxes) this may include (but not limited to) temporarily out of stock items or made to order items exclusive to WOW World Group. These items will be dispatched to the delivery address provided as soon as possible.
5. Kit may only be shared under the terms of the Kit sharing policy. Otherwise the assumption is one kit per territory.
6. Should a Trainee fail the training course who has purchased kit, they will be provided with a full refund, but there will be a 5% admin fee applied.
