The cost for Baby Sensory Richmond, Wandsworth and Barnes venue based classes is £11 per class, payable per term in advance.
Local Back to Venue Policy to accompany standard T&Cs.
Please find below my localised policy for the provision of classes in the Richmond, Wandsworth and Barnes areas
What if we go in to Lockdown during my ‘Secure’ booking?
Baby Sensory will run classes at our venues following government guidelines. Should the government advice change or Baby Sensory Richmond decide we need to protect our staff and customers, the term you have booked may be delayed or put on hold, or moved online. Should lock down restrictions need to be re-imposed for longer than 3 weeks, we will continue our term online to enjoy @ home.
What if I can't make a session?
If you cannot make a session, please let us know as soon as possible. Refunds cannot be given for missed sessions due to illness and/or holiday. If you cannot make a session, you may be able to attend another class in another location, if numbers allow or send a friend in place of you.
Illness policy in ‘Secure’ classes
Please DO NOT come to classes if you or someone you live with is showing symptoms or has tested positive for Covid 19. Please follow all government guidance for self-isolating.
Our H & S and Illness policy means we will contact the entire class to make them aware they may have been exposed to illness. We are committed to supporting the track and trace scheme and will ask your permission to share your contact details with an NHS Contract Tracer.
Photographs on Social Media
During our classes we may take pictures for use on social media. We will always ask the group for your permission at the time of the photo being taken. Please do not hesitate to let us know if you would prefer that you or your baby are not photographed, and we will ensure these picture/s are not shared.
Please find below Baby Sensory T&Cs
1. Spaces will be considered fully booked on receipt of full course fees. (Please state the delegates name or invoice number as the reference for the payment).
2. Payment must be received in full prior to the course start date. Delegates cannot attend the training course until full payment has been received.
3. WOW World Group reserves the right to cancel a training course without prior notice. But will endeavour to give at least 14 days’ notice in the unlikely event of a course being cancelled. All course fees will be refunded in full or a new course date will be organised. WOW World Group cannot accept responsibility for other costs incurred as a result of a cancellation. Please check cancellation policies with your accommodation/travel providers when you make the reservation.
| The following cancellation policy applies: • Cancellation within 30 days of the training course start date: 90% refund of training fees, 20% refund of initial fees. • Cancellation within 14 days of training course start date: 0% refund of any fees. • If a Trainee transfers to another later course any venue/admin costs that cannot be cancelled are for the account of the Trainee/Employer/Franchisor. All cancellations must be received in writing (An email to Head Office is acceptable). |
4. Relevant communications (pre-training, venue information etc.) will be sent directly to the delegates. Franchisors/Employers will be copied into these communications.
5. Please ensure any pre-training requirements are carried out in advance of the training course and post-training commitments after the course.
6. Trainee feedback will be given directly to the Franchisor/Employer over the phone, after the training course.
7. If a Trainee fails to meet the course assessment criteria, unfortunately the training team may have to fail them (no refunds are issued). All Trainer decisions are final. A second round of training at the WOW Centre at 50% discount can be attempted, subject to future course availability and delegate suitability.
8. Franchisors need to be trained in all the programmes that their team are operating. Franchisor observation rates are 50% of full course rate (for support only purposes).
9. Maternity Cover Only - Reserving spaces. Regrettably spaces can only be reserved in the case of Class Leader candidates for Maternity Cover. If you wish to reserve a space on a course for Maternity Cover but do not yet have a candidate, please send an email to trainingforms@wowworldgroup.com requesting that a maternity space be kept for them. You must provide your name, email address and the date of the course. NOTE: We will reserve the training space for up to 3 weeks prior to the training course date. At which point we will release the space, unless we have received your full booking online. We will send an invoice for 50% of the training fee to reserve the space. At least 3 weeks prior to the training event the employer must use the booking link via the confirmation email to complete the full booking form, with trainees details, making sure to enter the date of the course they wish to attend. On receipt of this form we will send you an invoice for the remaining 50% of the training fee.
WOW World Group - Kit Orders
1. Kit can be paid in advance of the training course, however communications with the Supplies department must take place to determine the Trainee’s start date and to help understand delivery expectations.
2. Please contact the relevant programme co-ordinator regarding kit purchases and lead times for guidance. Please be aware that kit lead times could be around 6 to 8 weeks:
o Hello Baby, Baby Sensory and Toddler Sense Courses contact - supplies@babysensory.co.uk
o Mini Professors Courses - Kirsty.ritchie@miniprofessors.co.uk
o Reading Fairy Courses - chloe.toomer@wowworldgroup.com
o KeepaBeat Courses - alan.sharland@wowworldgroup.com
Head Office number: 01722 323454.
3. WOW World Group will dispatch your kit to the address provided on the online booking form, please notify WOW World Group within 1 week prior to the course if you wish to change the delivery address.
4. WOW World Group will advise you of items that may be missing from the equipment list (enclosed in the boxes) this may include (but not limited to) temporarily out of stock items or made to order items exclusive to WOW World Group. These items will be dispatched to the delivery address provided as soon as possible.
5. Kit may only be shared under the terms of the Kit sharing policy. Otherwise the assumption is one kit per territory.
6. Should a Trainee fail the training course who has purchased kit, they will be provided with a full refund, but there will be a 5% admin fee applied.
