• You can join a class at any time in the term if there is a place available.

• Bookings are non-transferrable in most cases but Toddler Sense may be able to split your booking across two venues if spaces become available. 

• Taster sessions are available, as a three week trial.

• Regretfully we are unable to offer concessions for sickness or holidays but you are welcome to give your place to a friend if you know you will be away one week. Please contact us to inform us of a change in person attending including their name, child's name, date of birth and a contact number.

• If you have a prior hospital or doctors appointment and are unable to make your usual session we may be able to fit you into another class that week in an alternative venue. Please contact the office to inquire.

• You are usually able to move to another venue when the term comes to an end. Once you have a place in a class you will be informed when we start taking bookings for the next term.

• Regretfully you are unable to carry missed sessions over to the new term.

• Please note cancellations made will incur an administration charge of £10.00. Regretfully we are unable to refund class fees once the term has begun.

• If your class leader is unable to run your class because of illness etc we will try and substitute an alternative class leader. If this isn't possible you will be notified of cancellation by text or phone call. We will endeavour to run a 'catch up' class at the end of the term to replace your session. If this isn't possible you will receive a full refund.

• In certain exceptional circumstances Toddler Sense may be prevented from running classes due to situations beyond their control. These may include floods or treacherous driving conditions (snow or ice) which would pose a risk to our class leaders and parents if they ventured onto the roads. On these occasions we would endeavour to offer a 'catch up' class at the end of the term but if this wasn't possible Toddler Sense reserves the right not to refund due to the exceptional nature of the circumstances.

• When you have reserved a place in your class you will receive an acknowledgement email which includes the venue, term dates and the class fee. Toddler Sense can only hold your place for 3 days without payment. 

• Once your payment has been received you will receive your confirmation email.

• Attending adults must accept full responsibility for the safety of their child during the session.

• Parents are asked to keep their children at home if they have a serious infection and to inform Jo as to the nature of the infection so that other parents can be alerted.

• If you wish to bring along a younger sibling to the class, please contact Jo to discuss.

1.    Spaces will be considered fully booked on receipt of full course fees. (Please state the delegates name or invoice number as the reference for the payment).

2.    Payment must be received in full prior to the course start date. Delegates cannot attend the training course until full payment has been received.

3.    WOW World Group reserves the right to cancel a training course without prior notice. But will endeavour to give at least 14 days’ notice in the unlikely event of a course being cancelled. All course fees will be refunded in full or a new course date will be organised. WOW World Group cannot accept responsibility for other costs incurred as a result of a cancellation. Please check cancellation policies with your accommodation/travel providers when you make the reservation.

4.    Relevant communications (pre-training, venue information etc.) will be sent directly to the delegates. Franchisors/Employers will be copied into these communications.

5.    Please ensure any pre-training requirements are carried out in advance of the training course and post-training commitments after the course.

6.    Trainee feedback will be given directly to the Franchisor/Employer over the phone, after the training course.

7.    If a Trainee fails to meet the course assessment criteria, unfortunately the training team may have to fail them (no refunds are issued). All Trainer decisions are final. A second round of training at the WOW Centre at 50% discount can be attempted, subject to future course availability and delegate suitability.

8.    Franchisors need to be trained in all the programmes that their team are operating. Franchisor observation rates are 50% of full course rate (for support only purposes).

9.    Maternity Cover Only - Reserving spaces.  Regrettably spaces can only be reserved in the case of Class Leader candidates for Maternity Cover. If you wish to reserve a space on a course for Maternity Cover but do not yet have a candidate, please send an email to trainingforms@wowworldgroup.com requesting that a maternity space be kept for them. You must provide your name, email address and the date of the course. NOTE: We will reserve the training space for up to 3 weeks prior to the training course date. At which point we will release the space, unless we have received your full booking online. We will send an invoice for 50% of the training fee to reserve the space. At least 3 weeks prior to the training event the employer must use the booking link via the confirmation email to complete the full booking form, with trainees details, making sure to enter the date of the course they wish to attend. On receipt of this form we will send you an invoice for the remaining 50% of the training fee.

WOW World Group - Kit Orders

1.    Kit can be paid in advance of the training course, however communications with the Supplies department must take place to determine the Trainee’s start date and to help understand delivery expectations.

2.    Please contact the relevant programme co-ordinator regarding kit purchases and lead times for guidance. Please be aware that kit lead times could be around 6 to 8 weeks:

o   Hello Baby, Baby Sensory and Toddler Sense Courses contact - supplies@babysensory.co.uk

o   Mini Professors Courses - Kirsty.ritchie@miniprofessors.co.uk

o   Reading Fairy Courses - chloe.toomer@wowworldgroup.com

o   KeepaBeat Courses - alan.sharland@wowworldgroup.com

Head Office number: 01722 323454.

3.         WOW World Group will dispatch your kit to the address provided on the online booking form, please notify WOW World Group within 1 week prior to the course if you wish to change the delivery address.

4.         WOW World Group will advise you of items that may be missing from the equipment list (enclosed in the boxes) this may include (but not limited to) temporarily out of stock items or made to order items exclusive to WOW World Group. These items will be dispatched to the delivery address provided as soon as possible.

5.         Kit may only be shared under the terms of the Kit sharing policy. Otherwise the assumption is one kit per territory.

6.         Should a Trainee fail the training course who has purchased kit, they will be provided with a full refund, but there will be a 5% admin fee applied.