Cancelled Classes
If I have to cancel a class due to illness or childcare issues, I will notify you by email or text message to give as much notice as I can. Please ensure your contact details are kept up to date on your account so that I can contact you in these instances. In the event of a cancelled class I will either a) arrange a catch up session at the venue for another date b) Issue you with a credit to the value of 1 class. If you cannot attend the catch up session I will endeavour to fit you in for a catch up class at another venue, or I will issue you with credit of 1 class. Credit vouchers can be used against future bookings with Toddler Sense Sutton Coldfield, used against purchases for the Baby Sensory Shop, or gifted to a friend.
Important Booking Terms (October 2020)
PLEASE NOTE THAT WITH THIS FLUID SITUATION THE BELOW POINTS MAY BE AMENDED OR CHANGED TO BE IN-LINE WITH GOVERNMENT GUIDELINES, YOU WILL BE REGULARLY UPDATED OF ANY CHANGES BEFORE CLASSES COMMENCE.
ALL RELEVANT DOCUMENTATION, INCLUDING OUR H&S PLAN WILL BE PROVIDED TO YOU BEFORE THE BEGINNING OF TERM.
1. In order to comply with Government guidelines for indoor activities only 1 adult is permitted to attend with a toddler.
2. Please bring a face mask/ covering to class and at least wear it until you find your mat to sit on or if you move around the room (unless you fall in to the Government excluded category). We are seeking clarity on whether it is necessary for you to wear it when you are interacting with your toddler as we would be classed as an educational setting and we have taken careful consideration in spacing everyone at 2m.
Toddlers DO NOT require a face mask. Please also bring hand sanitiser with you, it will also be provided within the class.
3. If you or your toddler are experiencing symptoms of COVID-19 or have recently been in close contact with someone who has, please DO NOT attend classes. Please follow government guidelines regarding isolation.
4. In the circumstance of a local/national lock-down, your booked sessions will continue online for the duration of the lock-down. Unfortunately, we are unable to refund classes in these circumstances.
5. By booking you give us permission to pass on your details to the NHS Track/Trace Service.
1. Spaces will be considered fully booked on receipt of full course fees. (Please state the delegates name or invoice number as the reference for the payment).
2. Payment must be received in full prior to the course start date. Delegates cannot attend the training course until full payment has been received.
3. WOW World Group reserves the right to cancel a training course without prior notice. But will endeavour to give at least 14 days’ notice in the unlikely event of a course being cancelled. All course fees will be refunded in full or a new course date will be organised. WOW World Group cannot accept responsibility for other costs incurred as a result of a cancellation. Please check cancellation policies with your accommodation/travel providers when you make the reservation.
| The following cancellation policy applies: • Cancellation within 30 days of the training course start date: 90% refund of training fees, 20% refund of initial fees. • Cancellation within 14 days of training course start date: 0% refund of any fees. • If a Trainee transfers to another later course any venue/admin costs that cannot be cancelled are for the account of the Trainee/Employer/Franchisor. All cancellations must be received in writing (An email to Head Office is acceptable). |
4. Relevant communications (pre-training, venue information etc.) will be sent directly to the delegates. Franchisors/Employers will be copied into these communications.
5. Please ensure any pre-training requirements are carried out in advance of the training course and post-training commitments after the course.
6. Trainee feedback will be given directly to the Franchisor/Employer over the phone, after the training course.
7. If a Trainee fails to meet the course assessment criteria, unfortunately the training team may have to fail them (no refunds are issued). All Trainer decisions are final. A second round of training at the WOW Centre at 50% discount can be attempted, subject to future course availability and delegate suitability.
8. Franchisors need to be trained in all the programmes that their team are operating. Franchisor observation rates are 50% of full course rate (for support only purposes).
9. Maternity Cover Only - Reserving spaces. Regrettably spaces can only be reserved in the case of Class Leader candidates for Maternity Cover. If you wish to reserve a space on a course for Maternity Cover but do not yet have a candidate, please send an email to trainingforms@wowworldgroup.com requesting that a maternity space be kept for them. You must provide your name, email address and the date of the course. NOTE: We will reserve the training space for up to 3 weeks prior to the training course date. At which point we will release the space, unless we have received your full booking online. We will send an invoice for 50% of the training fee to reserve the space. At least 3 weeks prior to the training event the employer must use the booking link via the confirmation email to complete the full booking form, with trainees details, making sure to enter the date of the course they wish to attend. On receipt of this form we will send you an invoice for the remaining 50% of the training fee.
WOW World Group - Kit Orders
1. Kit can be paid in advance of the training course, however communications with the Supplies department must take place to determine the Trainee’s start date and to help understand delivery expectations.
2. Please contact the relevant programme co-ordinator regarding kit purchases and lead times for guidance. Please be aware that kit lead times could be around 6 to 8 weeks:
o Hello Baby, Baby Sensory and Toddler Sense Courses contact - supplies@babysensory.co.uk
o Mini Professors Courses - Kirsty.ritchie@miniprofessors.co.uk
o Reading Fairy Courses - chloe.toomer@wowworldgroup.com
o KeepaBeat Courses - alan.sharland@wowworldgroup.com
Head Office number: 01722 323454.
3. WOW World Group will dispatch your kit to the address provided on the online booking form, please notify WOW World Group within 1 week prior to the course if you wish to change the delivery address.
4. WOW World Group will advise you of items that may be missing from the equipment list (enclosed in the boxes) this may include (but not limited to) temporarily out of stock items or made to order items exclusive to WOW World Group. These items will be dispatched to the delivery address provided as soon as possible.
5. Kit may only be shared under the terms of the Kit sharing policy. Otherwise the assumption is one kit per territory.
6. Should a Trainee fail the training course who has purchased kit, they will be provided with a full refund, but there will be a 5% admin fee applied.
