LOCAL (FRANCHISE SPECIFIC) BOOKING POLICY - to accompany standard T&Cs. 

Please find below my localised policy for the provision of classes delivered by the Baby Sensory Teddington Franchise.

Cancelled Bookings

As per clause 5.2 below there is No automatic right to a refund, unless you are cancelling your place during the 14 day cooling-off period (see clause 6.3). At my discretion I will accept cancellations with 7 days' notice and will refund less a £5 cancellation fee. Alternatively you may transfer your place to a friend. At my discretion I may be able to transfer your booking to a following term. 

Missed Classes

As per clause 4.6 below, we are unable to provide a refund for missed classes. At my discretion and subject to availability I will endeavour to fit you in for a catch up class at another venue at any time within the dates of your booking (up to a maximum of 3 catch up classes per term). If you know in advance you will miss a session you can offer your place to a friend. Please ensure you have given them all the relevant information about the session they are to attend. You can also ask me to gift your space to the community, and I will post on social media offering the space for free. 

Cancelled Classes

If I have to cancel a class due to illness, childcare issues or any other reason, I will notify you by email and text message with as much notice as I am able to. Please ensure your contact details are always kept up to date on your account so I can contact you in these instances. In the event of a cancelled class I will either a) arrange a catch-up session at your venue on another date, or b) issue you with a credit to the value of 1 class. If you cannot attend the planned catch-up session I will endeavour to fit you in for a catch up class at another venue, or I will issue you with a credit to the value of 1 class. Credit vouchers can be used against future bookings with Baby Sensory Teddington, used against purchases from the Baby Sensory Teddington Shop, or gifted to a friend. 

Photographs on Social Media. 

During our classes we may take pictures for use on social media. We will always ask the group for your permission at the time of the photo being taken. Please do not hesitate to let us know if you would prefer that you or your baby are not photographed, and we will ensure these picture/s are not shared or that you are edited out. 

Refer a Friend

Baby Sensory Teddington operates a refer a friend scheme. If you refer a friend to any of my classes (it doesn't have to be the class you are booked for) your friend can book a £10 single trial session (usual price £36 for 3-weeks). If they go on to book the remainder of the term you will receive a free copy of our signature Say Hello to the Sun Book, as well as being entered into a prize draw to win a sensory bundle. Every additional referral that also books the term following their £10 trial will result in an additional entry to the draw. The offer runs throughout the term, subject to availability. To take up the offer simply have your friend email me on teddington@babysensory.co.uk and give your name. 

Please note the £10 trial is only available to new customers, 1 per customer. In order to receive the free book and prize draw entry the friend must book all remaining weeks of the term following the trial session. 

Summer Flexi Pass

Summer Flexi Pass is non-refundable and non-transferable beyond the summer term.

Summer Flexi Pass can only be used for participating classes with Baby Sensory Teddington, Thames Ditton & Walton.

Participating classes only: Mondays in Walton-on-Thames (any class); Wednesdays in Thames Ditton (1pm only); Thursdays or Fridays in Teddington (10am only).

PLEASE FIND BELOW THE FULL BABY SENSORY T&CS

1.    Spaces will be considered fully booked on receipt of full course fees. (Please state the delegates name or invoice number as the reference for the payment).

2.    Payment must be received in full prior to the course start date. Delegates cannot attend the training course until full payment has been received.

3.    WOW World Group reserves the right to cancel a training course without prior notice. But will endeavour to give at least 14 days’ notice in the unlikely event of a course being cancelled. All course fees will be refunded in full or a new course date will be organised. WOW World Group cannot accept responsibility for other costs incurred as a result of a cancellation. Please check cancellation policies with your accommodation/travel providers when you make the reservation.

4.    Relevant communications (pre-training, venue information etc.) will be sent directly to the delegates. Franchisors/Employers will be copied into these communications.

5.    Please ensure any pre-training requirements are carried out in advance of the training course and post-training commitments after the course.

6.    Trainee feedback will be given directly to the Franchisor/Employer over the phone, after the training course.

7.    If a Trainee fails to meet the course assessment criteria, unfortunately the training team may have to fail them (no refunds are issued). All Trainer decisions are final. A second round of training at the WOW Centre at 50% discount can be attempted, subject to future course availability and delegate suitability.

8.    Franchisors need to be trained in all the programmes that their team are operating. Franchisor observation rates are 50% of full course rate (for support only purposes).

9.    Maternity Cover Only - Reserving spaces.  Regrettably spaces can only be reserved in the case of Class Leader candidates for Maternity Cover. If you wish to reserve a space on a course for Maternity Cover but do not yet have a candidate, please send an email to trainingforms@wowworldgroup.com requesting that a maternity space be kept for them. You must provide your name, email address and the date of the course. NOTE: We will reserve the training space for up to 3 weeks prior to the training course date. At which point we will release the space, unless we have received your full booking online. We will send an invoice for 50% of the training fee to reserve the space. At least 3 weeks prior to the training event the employer must use the booking link via the confirmation email to complete the full booking form, with trainees details, making sure to enter the date of the course they wish to attend. On receipt of this form we will send you an invoice for the remaining 50% of the training fee.

WOW World Group - Kit Orders

1.    Kit can be paid in advance of the training course, however communications with the Supplies department must take place to determine the Trainee’s start date and to help understand delivery expectations.

2.    Please contact the relevant programme co-ordinator regarding kit purchases and lead times for guidance. Please be aware that kit lead times could be around 6 to 8 weeks:

o   Hello Baby, Baby Sensory and Toddler Sense Courses contact - supplies@babysensory.co.uk

o   Mini Professors Courses - Kirsty.ritchie@miniprofessors.co.uk

o   Reading Fairy Courses - chloe.toomer@wowworldgroup.com

o   KeepaBeat Courses - alan.sharland@wowworldgroup.com

Head Office number: 01722 323454.

3.         WOW World Group will dispatch your kit to the address provided on the online booking form, please notify WOW World Group within 1 week prior to the course if you wish to change the delivery address.

4.         WOW World Group will advise you of items that may be missing from the equipment list (enclosed in the boxes) this may include (but not limited to) temporarily out of stock items or made to order items exclusive to WOW World Group. These items will be dispatched to the delivery address provided as soon as possible.

5.         Kit may only be shared under the terms of the Kit sharing policy. Otherwise the assumption is one kit per territory.

6.         Should a Trainee fail the training course who has purchased kit, they will be provided with a full refund, but there will be a 5% admin fee applied.