Localised Policies For Reading Fairy Wigan and St Helens

Bookings: Classes will be bookable on a fixed term basis. Specific start and end dates for each term can be found on our website prior to the start of term. Booking will open in advance of the term starting and priority booking will be offered to families who currently have a child attending classes or on the wait list.

Mid-Term Joiners: Children joining mid-term will only be charged for the remaining sessions in that term (£8 per session).

Missed Sessions: Regrettably, we are unable to refund missed sessions or offer class credits but you can nominate a friend or family member to take your place, providing their child is of the right age for the class. Please just let your class leader know in advance if you plan to do this.

Siblings: If you are attending with two children who fall within the Reading Fairy age range (1-5 years) then please ensure you have booked each child a place via the website. Siblings/twins attending the same class together with one adult are eligible for a discount. If you wish to take advantage of our sibling discount then please request a discount code prior to making your booking. Anyone wishing to bring older siblings to their Reading Fairy class must contact the class leader prior to booking to arrange this. The decision whether or not to allow an older sibling to attend class lies with the class leader and will be made based on each individual circumstance. Babies under 12 months old are welcome free of charge. Please contact us prior to making your booking if you require a twin discount code for our Get Set For School class. There is no additional charge for younger/older siblings attending this class but please be aware that only children with a paid space will receive a workbook. Additional workbooks can be purchased for £10 but must be ordered in advance. Please contact your class leader at the time of booking if you plan to bring siblings to this class.

Additional Adults: In order to ensure there is enough space within each venue, please let your class leader know in advance if you wish for more than one adult to attend. We endeavour to allow this wherever possible but it may not always be possible in smaller venues. The decision whether or not to allow an additional adult to attend class lies with the class leader and will be made based on each individual circumstance.

COVID-19: Reading Fairy classes will run in-venue wherever possible. Should government guidelines prevent this, the term will be paused and the remaining sessions will continue in-venue when allowed. Sessions missed due to self-isolation are unable to be refunded. Should the class leader need to self-isolate, a catch-up class on an alternative date will be offered.

**Christmas Special Sibling Policy**: Older children are welcome to support their younger siblings during the Christmas specials. Please contact us prior to making your booking if you wish to bring an older sibling along. There is no charge for children over 5, however spaces for this are limited and will be offered on a first-come first-served basis. In busier classes, it may not be possible to accommodate all sibling requests. Older children may support their younger siblings in class, but for safety reasons must not take part in the activities themselves. A craft activity and gift will only be provided for children who have a booked/paid space. Siblings under 12 months are welcome free of charge.

(Last updated 14.11.22)

General Terms and Conditions

1.    Spaces will be considered fully booked on receipt of full course fees. (Please state the delegates name or invoice number as the reference for the payment).

2.    Payment must be received in full prior to the course start date. Delegates cannot attend the training course until full payment has been received.

3.    WOW World Group reserves the right to cancel a training course without prior notice. But will endeavour to give at least 14 days’ notice in the unlikely event of a course being cancelled. All course fees will be refunded in full or a new course date will be organised. WOW World Group cannot accept responsibility for other costs incurred as a result of a cancellation. Please check cancellation policies with your accommodation/travel providers when you make the reservation.

4.    Relevant communications (pre-training, venue information etc.) will be sent directly to the delegates. Franchisors/Employers will be copied into these communications.

5.    Please ensure any pre-training requirements are carried out in advance of the training course and post-training commitments after the course.

6.    Trainee feedback will be given directly to the Franchisor/Employer over the phone, after the training course.

7.    If a Trainee fails to meet the course assessment criteria, unfortunately the training team may have to fail them (no refunds are issued). All Trainer decisions are final. A second round of training at the WOW Centre at 50% discount can be attempted, subject to future course availability and delegate suitability.

8.    Franchisors need to be trained in all the programmes that their team are operating. Franchisor observation rates are 50% of full course rate (for support only purposes).

9.    Maternity Cover Only - Reserving spaces.  Regrettably spaces can only be reserved in the case of Class Leader candidates for Maternity Cover. If you wish to reserve a space on a course for Maternity Cover but do not yet have a candidate, please send an email to trainingforms@wowworldgroup.com requesting that a maternity space be kept for them. You must provide your name, email address and the date of the course. NOTE: We will reserve the training space for up to 3 weeks prior to the training course date. At which point we will release the space, unless we have received your full booking online. We will send an invoice for 50% of the training fee to reserve the space. At least 3 weeks prior to the training event the employer must use the booking link via the confirmation email to complete the full booking form, with trainees details, making sure to enter the date of the course they wish to attend. On receipt of this form we will send you an invoice for the remaining 50% of the training fee.

WOW World Group - Kit Orders

1.    Kit can be paid in advance of the training course, however communications with the Supplies department must take place to determine the Trainee’s start date and to help understand delivery expectations.

2.    Please contact the relevant programme co-ordinator regarding kit purchases and lead times for guidance. Please be aware that kit lead times could be around 6 to 8 weeks:

o   Hello Baby, Baby Sensory and Toddler Sense Courses contact - supplies@babysensory.co.uk

o   Mini Professors Courses - Kirsty.ritchie@miniprofessors.co.uk

o   Reading Fairy Courses - chloe.toomer@wowworldgroup.com

o   KeepaBeat Courses - alan.sharland@wowworldgroup.com

Head Office number: 01722 323454.

3.         WOW World Group will dispatch your kit to the address provided on the online booking form, please notify WOW World Group within 1 week prior to the course if you wish to change the delivery address.

4.         WOW World Group will advise you of items that may be missing from the equipment list (enclosed in the boxes) this may include (but not limited to) temporarily out of stock items or made to order items exclusive to WOW World Group. These items will be dispatched to the delivery address provided as soon as possible.

5.         Kit may only be shared under the terms of the Kit sharing policy. Otherwise the assumption is one kit per territory.

6.         Should a Trainee fail the training course who has purchased kit, they will be provided with a full refund, but there will be a 5% admin fee applied.